Help and feedback
Tried it? Tell us what worked and what did not. Every message is read, and feedback from early users decides what is built next.
E-mail support@myowncloudspace.com
When reporting a problem, include your computer type (Windows, Mac, Raspberry Pi…), the version under Administration → Health, and what you were doing. Never send passwords or your Recovery Kit.
Common questions
I closed the setup page. How do I get back?
Windows: Start menu → My Own Cloud Space → Open My Own Cloud Space. Mac and Linux: run sudo privatecloud setup open, or sudo privatecloud setup code and open http://this-computer:8080/setup.
How do my family sign in?
Invite them under Administration → People. They open your-address/login on any phone, tablet, computer or TV browser.
How do I reach my cloud from outside my home?
Open Administration → Network and HTTPS. You can use your own domain name with automatic HTTPS, or a free Cloudflare Tunnel when your internet provider blocks incoming connections.
Uploads stopped working.
The trial or licence has ended and the server is read-only: your files are all still there. Enter a key under Administration → Licence.
Word or Excel files show "cannot preview".
Document previews need the free LibreOffice installed on the server computer. Files can always be downloaded.
I lost the owner password.
Use the Recovery Kit you saved during setup: on the server computer run privatecloud admin recover-owner.